Question 1

How do I place an order?

Accepted Answer

Browse our catalogue, add products to your cart, and click Checkout. Enter your delivery details and pay securely with PayPal or a debit/credit card. You receive an instant PayPal receipt and we email you when your order ships.

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Question 2

How does payment work?

Accepted Answer

All payments are processed securely by PayPal. You can pay with your PayPal balance, linked bank account, or major credit and debit cards. We never see or store your card details.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery takes 2–4 business days, while express delivery arrives within 1–2 business days. Orders are processed within 1–2 business days. Tracking is sent by email once shipped.

Question 4

Do you offer free shipping?

Accepted Answer

Yes — orders above $50 qualify for free standard shipping. Smaller orders have a transparent $4.99 standard shipping fee shown at checkout.

Question 5

What is your return policy?

Accepted Answer

You can return most unused items in original packaging within 30 days of delivery for a full refund to your PayPal account. See our Returns & Refunds Policy for full details.

Question 6

Are the products covered by warranty?

Accepted Answer

Absolutely. All Nexora products come with the manufacturer’s warranty. Warranty length varies by brand and is listed on each product page where available.

Question 7

Can I track my order?

Accepted Answer

Once your order ships, we send tracking details to the email address linked to your PayPal account so you can follow delivery every step of the way.

Question 8

Do you ship internationally?

Accepted Answer

We ship across the EU and UK. Delivery times and any applicable fees are confirmed at checkout before you pay.

Frequently asked questions

Still have questions?

Frequently asked questions

Still have questions?